IT Consultancy

Your FAQs answered

What is a Managed Print Service? 

To us, a Managed Print Service is a comprehensive offering incorporating hardware and software technology coupled with a robust service strategy. This drives tangible value and streamlines processes, easing pressure on staff.  

Can I have a service contract if I purchase my equipment? 

Yes. Tailored funding options are provided, one of which is the purchase of the technology. Our service offering is not unique to leasing and still includes consumables parts, preventative and emergency maintenance and all the user support you need. 

Do my print rates include toner? 

Yes, all our print rates are inclusive of toner, parts, labour and service call outs. 

Will I be charged a settlement figure if I change suppliers? 

If you want to upgrade your equipment before the end of your lease agreement, you are liable for the outstanding balance. You may also incur a service contract termination fee. When choosing Workflo as your partner, we undertake settlement of both contracts at no cost to your business. We call it our “competitor knockout promise”.

Are all contracts the same length? 

Our market generally recommends contracts that are between 36 and 60 months. However, some suppliers calculate rates on a 72-month term, we recommend that terms of this length are avoided. We will work with you to ensure that your agreement is tailored to your needs. 

Can I buy a printer or photocopier from the high street? 

Yes, you can, however, printers that are available on the high street are suited for personal use and are not the office environment. Many organisations fall into the cycle of buying and replacing cheap desktop printers. These devices will not come with a service agreement, hence the frequent replacement. Smaller and cheaper desktop printers consume toner at a much faster rate and when a cost per page is calculated, it can often be 10x that of a managed device. 

Am I required to give notice on an existing service contract? 

Notice periods would usually be stipulated in the terms and conditions of your service agreement, the notice required may also vary dependent on the supplier. Before you enter a new agreement, we recommend you ask these types of questions, so you are fully informed right from the start. 

If you have a question that’s not answered above or if you would like to find out more about the right print agreement for you then please don’t hesitate to get in touch. Email us  and one of our friendly team will be in touch.  

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