Our Approach

A Dedicated Account Manager

When you choose to work with Workflo Solutions an important relationship begins. You will be assigned a dedicated account manager who you can contact at any time with any questions you may have, their job is to keep a close eye on things for you, looking for opportunities to make savings and increase efficiency.

ASSESSMENT & ADVICE

Integrity & Honesty

Integrity is central to our business. We will conduct an independent and honest assessment of your use of printing and copying , showing where you could make significant savings. Our specialists will demystify your current contracts, revealing their full implications for your organisation, including any pitfalls or hidden fees.

Using our expertise we’ll free you from any unwelcome obligations with other suppliers, then Workflo’s own transparent, fair agreements will ensure that nasty surprises are a thing of the past. We keep our promises, so you’ll get exactly what you’re expecting.

INSTALLATION & TRAINING

Tailored to Your Needs

We’ll arrange delivery of your equipment at a time that suits you. Our trained installation team will carefully install the equipment with it all becoming operational that day.

Following on from this our training officer will provide comprehensive training to ensure that all of your staff can operate the machinery we have installed with confidence. If you require extra training, we’d be happy to provide it.

MAINTENANCE & SUPPORT

Ongoing Proactive Assistance

Our proactive maintenance plans, including routine service calls, reduce your machine breakdowns and maximise the operating life of your equipment. Ultimately, your technology will be more reliable, meaning your business will benefit from increased productivity.

All of our engineers are trained to the highest standards on our entire product range, their skills and experience are second to none. We believe you will be delighted with their excellent, expert service that includes swift response and replacement machines while equipment is repaired off-site.

A LONG-TERM RELATIONSHIP

After you’ve made the decision to partner Workflo, an important relationship begins, Your assigned account manager will keep a close eye on things through our state-of-the-art fleet management software.

This make constant measurements of key performance indicators that are most important to you and enables each device to communicate 24/7 with our service department and alert us to any issues, often before you’re even aware of them. Your dedicated account manager will always be there for you if you have any questions or issues to address.